Returns & Exchanges - returnandexchange@chritiffgallery.com

While we’re sure you’ll love what you’ve ordered,we understand that sometimes you might have second thoughts. To make a return and exchange, you’ll need to follow the instructions set out below.

You have the right to exchange your purchase within 14 days of receipt of goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before 14 days period has expired you need to notify us of your intention to exchange, always within the 14 days. To do so, simply email returnandexchange@chritiffgallery.com and our customer representative, Sarah Jones will provide you our return address.

In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wish to exchange (or, if you have not told us you wish to exchange, within14 days of receipt of the goods).

We will then rearrange your purchase within 14days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they are not, we may be unable to accept them, and may add-on the amount of charges from any exchanged item we send you.

Within14 days after the date on which you told us that you wished to exchange your purchase, send the goods you wish to return along with the delivery note to our CHRITIFF Returns Department.

For convenience, you can use the returns label on the other side of your delivery note. You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may add-on the amount of such charges from any exchanged item we send to you. Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us

If you need some help or have any questions please contact our Customer Services department who are more than happy to help.

As long as any goods you send back to us are in their original condition, we will exchange your purchase within 14 days of receiving your package or proof that the order has been returned.

Customer Services - we can help you with your return and exchange.
Email: Returnandexchange@chritiffgallery.com